Taka OK's Privacy Policy

Taka OK ("we", "us", "platform") is fully committed to protecting your privacy. This Privacy Policy ("Policy") explains what information we collect when you use the Taka OK website or mobile app, how we use it, and how we keep your data secure.

By using our platform, you are considered to have consented to the collection and processing of your information as described in this Privacy Policy. Please read this Policy carefully before using the platform.

This Policy applies solely to platforms owned and operated by Taka OK. Third-party websites and services are governed by their own privacy policies.

Taka OK collects different types of information for different purposes. Full details are provided below:

We collect only the information genuinely needed to deliver our services, meet legal obligations, and improve your experience. Collecting unnecessary or excessive data is against our policy.

Taka OK uses the information collected for the following legitimate purposes:

• Account Management: To verify registration and login, and to keep your account secure.
• Transaction Processing: To process deposits and withdrawals accurately.
• Identity Verification (KYC): To verify age and identity for the prevention of financial crime and fraud.
• Customer Support: To resolve your issues and complaints quickly.
• Promotions & Bonuses: To send you relevant offers based on your preferences (with your consent).
• Security Monitoring: To detect and prevent suspicious activity.
• Legal Obligations: To meet the requirements of licensing authorities and regulatory bodies.
• Platform Development: To analyze user experience and improve service quality.

We never use your data to sell to advertisers or third parties. You remain in control of your own data.

Taka OK does not sell, rent, or improperly share your personal information with third parties. Data may be shared only in the following limited circumstances:

• Payment Processor: Only the minimum required information is shared with licensed payment providers such as bKash and Nagad to process deposits and withdrawals.
• Game Software Provider: Necessary information is shared with licensed game developers to ensure games operate correctly.
• Regulatory Authority: Relevant authorities may be provided with information to comply with licensing conditions and legal requirements.
• Law Enforcement: Information may be disclosed pursuant to a court order or legal obligation.
• Fraud Prevention Services: Limited data may be verified with specialist service providers to detect money laundering and fraud.

Taka OK uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions, ensure security, and keep the platform running. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language, game settings, and personalized experience.
• Analytical Cookies: Helps us analyze platform usage to improve our services. These cookies can be disabled.
• Marketing Cookies: Used to display relevant promotions. You may decline these cookies at any time.

You can disable all non-essential cookies through your browser settings, though some features may be limited as a result.

Taka OK uses industry-leading technology and practices to keep your data secure:

• 256-bit SSL/TLS Encryption: All data transfers are conducted through encrypted connections.
• Password Hashing: Your password is stored as a bcrypt hash. The original password is never stored.
• Two-Factor Authentication (2FA): OTP verification is available at login for added security.
• Firewall & DDoS Protection: Unauthorized access prevention measures are active at the server level.
• Regular Security Audits: Regular penetration testing is conducted by independent third parties.
• Data Backup: Regularly encrypted backups are stored on secure servers.

Taka OK does not retain your information longer than necessary. Retention periods by data type are outlined below:

• Account Information: For the duration the account is active, and up to 5 years after closure as required by law.
• Financial Transaction Records: A minimum retention period of 5 years is mandatory under financial crime legislation.
• KYC Documents: Up to 5 years from the date of account closure.
• Customer Support Chat Logs: Up to 1 year after the issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

Once the legal retention period ends, data is securely and permanently deleted. You may request early deletion of specific data, though some information may need to be retained due to legal obligations.

As a Taka OK member, you have the following rights over your own information:

To exercise any of the above rights, please contact our support team. Requests are typically processed within 30 days.

Taka OK is strictly for users aged 18 and above. We never knowingly collect information from minors.

• Age verification is mandatory during the registration process.
• If we become aware that a minor has created an account, it will be immediately suspended and all associated data will be deleted.
• If a parent or guardian suspects their child has created an account, please contact our support team immediately.

Taka OK works with a number of trusted third-party services that help operate our platform:

• Payment Gateway: Local payment service providers such as bKash and Nagad, who operate under their own privacy policies.
• Game Software: Licensed game developers and providers. Only the minimum information necessary for game operations is shared with them.
• Analytics Services: Anonymous analytics tools used to monitor platform performance.
• KYC Verification Services: Specialized third-party services used to verify identity.

All third-party service providers are bound by data protection clauses in our agreements with them. They may only use your information for the purposes specified in those agreements.

Taka OK may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will reflect any changes.
• For significant changes, a notification will be sent to your registered email or mobile number.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you have any objection to a change, please contact us.

For any privacy-related questions, requests, or complaints, please get in touch with us:

Our dedicated privacy team typically responds within 3–5 business days. For urgent matters, contact our live chat support, available 24/7.

If you believe we have violated your privacy rights and the matter could not be resolved with us directly, you have the right to file a complaint with the relevant regulatory authority.